Shipping Policy

At Cessani, we strive to ensure a smooth and efficient shipping experience for our customers within Malta. Below, you’ll find details regarding our shipping process:

1. Shipping Locations

We currently offer shipping within Malta only. We are working on expanding our shipping capabilities and will update you as soon as we are able to offer international shipping.

2. Processing Time

  • Order Processing: Orders are typically processed within 2-3 business days after your purchase is completed.
  • Shipping Time: Once processed, delivery within Malta typically takes 2-5 business days, depending on the destination. Please note that processing times may be longer during peak seasons.

3. Shipping Costs

Shipping charges are calculated at checkout based on the delivery address within Malta. You’ll be able to view the shipping costs before finalizing your purchase.

4. Delivery & Packaging

  • All orders are carefully packaged to ensure your items arrive in perfect condition. We use eco-friendly packaging wherever possible.
  • Delivery Issues: While we make every effort to deliver on time, we are not responsible for delays caused by the courier. If your order is delayed beyond the expected timeframe, please contact our customer service team for assistance.

5. Change of Shipping Address

If you need to change your shipping address after your order has been placed, please contact us immediately. We will try our best to accommodate the change as long as the order has not been dispatched.

6. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving your order. We will arrange for a replacement or a refund, depending on the situation. Kindly include photos of the damaged item and packaging in your inquiry.

7. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (if available). You can track the status of your order through the provided tracking number.

8. Customer Service

For any questions regarding shipping, delivery times, or issues with your order, please don’t hesitate to reach out to us:

  • Email: [insert email address]
  • Phone: [insert phone number]
    Our team is available during business hours [insert hours of operation], and we aim to respond within 2-3 business days.